If you have received a secure email from SSLPost and you are having trouble decoding the message, please check the compatibility notes below:
Email Compatibility Issues
This table lists known issues with opening an encrypted message with different email clients.
Client |
Issue |
Resolution |
Yahoo! Mail |
Decode button does not display on large messages. |
Save the attachment to disk and open the file in your browser manually. |
Outlook Web Access |
Decode button takes you to the login page. |
To prevent Microsoft Exchange from corrupting the message, go to your user settings and elect to receive the message as a ZIP file. |
Browser Compatibility Issues
This table lists known issues with opening an encrypted message with different email clients.
Client |
Issue |
Resolution |
Safari |
Decoded messages are saved as "sslpost.dll" |
Open the saved file with a text editor to view the message. |
If you require further assistance, please view our technical support section.
If you have encountered an issue that is not listed here, please email support@sslpost.com.
Locating the Browser Padlock
If you have trouble verifying that your connection is secure, check below to determine how to locate the browser security padlock.
Client |
Where to look |
Firefox / Mozilla |
Grey padlock in the bottom right corner. Also, the location bar turns yellow. |
Internet Explorer |
Up the top, to the right of the location bar. |
Safari |
Grey padlock in the top right of your browser. |