Using and managing your secure email and secure file transfer solution is really easy and intuitive. For extra help, we have put together this secure email and secure file transfer user guide. This guide covers both secure email and secure file transfer solutions from SSLPost.
1.
The first thing that you require is an SSLPost secure email or secure file transfer account. This will be created by either your Administrator or the SSLPost support team and will be based on your existing email address.
There is no need to have any special email address to use SSLPost secure email or secure file transfer. The SSLPost web application provides the ability to send encrypted documents from an online web application. This process will be automatic and based on the email address you completed when you purchased the licence unless you notify us differently.
Once you are signed up, you will be sent a welcome email.
2.
2.a
2.b
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6.a
7.
Open your email application (e.g. Outlook, Yahoo, Hotmail, Gmail or any other type of webmail or email client application) and then open the SSLPost secure email.
Your secure email notification will look similar to one of the following:
If your company has requested corporate branding, it may be a different colour.
Follow the instructions in the email to access your secure communication.
7.a
7.b
7.c
“Double click” the ‘message.htm‘ HTML attachment or ‘right clicking‘ the ‘message.htm‘ HTML attachment and choose ‘open‘.
If your email client warns you that it may be unsafe to open the ‘message.htm‘ HTML attachment directly from your email client then simply save the ‘message.htm‘ to your computer and open it once it has been saved.
If you have had to ‘unzip‘ your message attachment then you will already have the HTML saved to computer – simply open ‘message.htm‘ from its saved location
7.d
When you have opened the attachment, your screen will contain this message:
Click “open document”. If you are not logged in, you will be taken to a screen that requires your login credentials. Complete these and then click “decrypt and view message”.
If you are already logged in, you will go straight to the message like this:
You can download any attachments, read the encrypted and non encrypted message and reply to this email.
8.
You are able to respond to any email you receive via the SSLPost Web Application in much the same way as with your normal email browser by clicking on the Reply button. The Send Encrypted Email panel is displayed populated with the content of the original email.
You can enter your reply in both the Type Message (not encrypted) and the Type Message (encrypted) fields as appropriate and attach a file if required. Clicking on the reply button sends a secure email back to the email’s originator. Confirmation that the reply has been sent is displayed on the Home page.
9.
You can view your email history from the menu on the home page.
Simply click ‘ My Email History ‘ on the left hand side and then selecting ‘ View Email History ‘.
You will then be presented with the panel below. This panel ONLY allows you to see a snapshot of emails that you have sent. As a security company we do not store any emails that you have sent within our system which is why we recommend you CC or BCC yourself in on any emails you send.
You are able to see the time that your secure email was sent and also, by hovering over the envelope icons on the right hand side, you are able to see if your email has been opened by the recipient and at what time/date. You also have the option at the bottom of the panel, to download the information into a csv file if you require. This information satisfies the requirement for non-repudiation, if required.
The panel on the right hand side includes the following:
9.a
Password protection is “on” by default. To remove the need to enter a password, untick “Password Protected” and then click “update”. This will remove the password option and the recipient will not need to enter a password to open the email content.
9.b
You can also view the “Delivery Receipt”, which shows the status of your secure email and the response back from the recipient’s email client. This will inform you if there has been any delay in the recipient receiving your secure email, i.e. if it has been queued by their email client.
9.c
Untick “Seal Enabled” and then click “update”. This will block the recipient from opening/accessing the contents of this email altogether – very useful if you have sent an email in error!
Your recipient will be presented with this screen when they try and access the email you have sent:
9.d
Finally, you have the ability to filter your audit history, in case you have a number of results that have appeared. To do this, scroll down the page and you will be presented with a number of options to search for the relevant information that you require.
10.
You can view or update your account settings by navigating to the SSLPost Secure Email Account Settings section on the main menu screen.
The first panel will provide you with a summary of your initial account settings. These are not able to be changed manually; either you will need to contact your account Administrator (whoever created your account for you) or speak with your SSLPost secure email account manager at customerservice@sslpost.com .
The next panel below, allows you to amend/update basic settings to your SSLPost secure email account:
You also have the option to manually change your SSLPost secure email password when you are logged into your account, rather than requesting a password reset email. All you need to do is enter your existing password, followed by the new password that you require. It is recommended you perform this task periodically:
We hope everything you need to know about your solution is contained within this secure email and secure file transfer user guide.
If you would like to see anything added or changed within this secure file transfer user guide, please contact customersupport@sslpost.com.
If you have any questions, queries or require clarification, please email customerservice@sslpost.com and one of your support team will be in contact.